VP of Client Success (12-month FTC)

About the Company

Space Executive is partnering with a growing B2B Payments business, scaling rapidly and building out its commercial leadership team.

Fast-paced, commercially driven, and client-focused, with a strong existing book of business across multiple geographies and verticals.

The Role

A 12-month fixed-term contract reporting into the CCO. You will lead our Customer Success and Account Management teams, owning the commercial outcomes across our existing client base, with a sharp focus on: retention, renewals and expansion revenue.

Roles & Responsibilities

• Lead and develop a combined Customer Success and Account Management team, setting targets and driving performance
• Own the renewals calendar end-to-end: identifying risk early and ensuring strong retention across the portfolio
• Drive expansion revenue through upsell and cross-sell within existing accounts
• Act as senior escalation point for key client relationships, engaging directly with C-suite stakeholders where needed
• Report on NRR, GRR and expansion pipeline to the C-Suite, providing accurate forecasting and commercial insight

About You

• Proven experience leading commercial teams within the payments industry (B2B payments is essential)
• Strong track record of delivering renewals and expansion revenue across an enterprise or mid-market portfolio
• A natural people leader: you build high-performing teams and create cultures of accountability
• Commercially sharp, data-driven and confident presenting to senior stakeholders internally and externally
• Comfortable operating at pace in a scaling business; able to make an impact quickly within a fixed-term engagement