Technical Service Manager

which ensure that services are compliant with legislation and that contingency plans are in place.\n\n * \n\n Meet monthly with core service partners and ensure Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and reports are completed promptly and accurately.\n\n * \n\n Ensure all contracts are maintained within the agreed budget and seek alternative ways to improve customer service and reduce expenditure.\n\n * \n\n Ensuring positive constructive relationships is developed based on a long-term partnership approach with the clients\n\n * \n\n Lead in energy management for the portfolio at individual building level. Ensuring that buildings are being operated at optimum performance and energy is being closely managed and reported on.\n\n * \n\n To enhance the capability of existing buildings technology, contributing where required to the development of new SMART building technology platforms, and data analysis. Ensure the Client's assets operate at their optimum performance and that energy is closely managed and reported in accordance with building accreditations such as Nabers.\n\n * \n\n Ensure that any one-off and non-contractual operational tasks are fulfilled to a high specification and within a dedicated timeframe, to include out-of-hour services for occupier events and special projects.\n\nHSE and Compliance:\n\n * \n\n Role modelling HSE behaviors & best practice.\n\n * \n\n Leading HSE culture throughout the team.\n\n * \n\n Undertaking Site Safety Inspections and Audits in accordance with company standards.\n\n * \n\n Accountability for team adherence to HSE legislation, process & policies (both Statutory & Company) for team, including accident investigation, reporting, risk assessments, audits\n\nCommercial:\n\nManage the P&L performance of the contract in a cost-effective manner, ensuring value for money is achieved across the board and profit targets are achieved, highlighting commercial areas of concern to the Account Director and Divisional Finance Director.\n\nReport on P&L performance on a monthly and YTD basis, taking full accountability to deliver to budget, minimize aged debt and actively recovering WIP in line with agreed timescales.\n\nFully understanding commercial contract & scope of service delivery within contract cost model.\n\nEnsure all invoices are submitted within the required timeframes (both internal and client) & extensions applied whenever necessary.\n\nAdhere to appropriate authority levels for all commercial activity.\n\nWorking within agreed protocols for Small/Extra Works providing quotes for the consideration of the client to maximize the available opportunities for additional profitable revenue.\n\nEnsure Purchase Orders are issued to the contracted supply chain in a timely manner so that schedule and reactive services meet all operational demands in accordance with contract service level agreement.\n\nManage supply chain invoice submissions in accordance with good commercial practice ensuring payments are only made when services have been delivered to the required standards\n\nBuild cost books and follow the CRB process\n\nQualifications:\n\nIndustry relevant qualifications\n\nComputer literate in CAFM, Word, Excel, Outlook\n\nPreferably equivalent to a minimum of 10 years’ experience at technical engineering management level.\n\nNational General Certificate in Occupational Safety and Health – accredited by NEBOSH or IOSH\n\nProven track record of technical problem solving\n\nAbility to communicate technical subjects to non-technical customers and team members\n\nAbility to produce technical reports\n\nAdept at managing the change process to a diverse group, promoting best practice and strategic advice where appropriate\n\nAll successful candidates must be able to pass a DBS check at JLL cost