Business Unit Director (EMEA) - Client Services Director

Retained and Exclusive role by Contego

Business Director

We are seeking an experienced and commercially driven Business Director to lead the delivery and growth of a $38M global contract for a Global Outsourced Marketing Execution and Procurement Company who proudly celebrates 20 years of turning bold ideas into meaningful brand experiences — with a +700-strong team across 60 countries worldwide.

This role will have overall responsibility for the successful operational and commercial management of the account across 16 markets, leading a team of 35 people with 2 direct reports.

The successful candidate will ensure excellence in contract delivery, client satisfaction, financial performance, and strategic growth initiatives.

Key Responsibilities

• Lead the end-to-end delivery of the global contract
• Manage and develop 2 direct reports and oversee performance across a wider international team of 35
• Own forecast vs actual performance management, ensuring strong financial control and accountability
• Deliver against agreed client KPI’s and KBI’s
• Drive strategic initiatives focused on harmonisation, operational efficiency, and growth opportunities across markets
• Build strong senior stakeholder relationships with both internal and client teams
• Lead monthly business reporting, performance reviews, and governance processes
• Identify risks, opportunities, and continuous improvement initiatives to enhance service delivery and commercial performance

Ideal Candidate

• Proven experience managing large-scale global accounts or complex client contracts
• Strong commercial, operational, and strategic leadership capability
• Experience leading multi-market and cross-functional teams
• Excellent stakeholder management and client relationship skills
• Highly analytical with strong forecasting and reporting expertise
• Ability to operate in a fast-paced, international environment
• Must be based in London

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